delivery
Delivery turnaround is currently at 14-18 days dependent on product availability and stock. Delivery times are monitored regularly and we will do our up most to reduce these where possible. Not all orders will take this long.
If you have a special request for an item that you need ASAP because lets face it...We can all be a little last minute at times.
Please email and we will be more than happy to assist.
PLEASE NOTE : COLLECTION
Local collection is available free of charge from Halewood, Liverpool.
If you select this option at checkout. We will email you with collection address when your order is ready to collect as MooBella is home based.
Any queries please email : moo_bella@hotmail.com
rEFUNDS
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
All damaged items must be reported to us immediately upon receipt of delivery, this will be extended to a maximum of 5 days.
If you have placed an order with us for PERSONALISED items, you are able to cancel prior to it being made. Once we have started work on your order it is no longer eligible for cancellation or refund. This is due to the fact that all of our items are personalised and as a result cannot be resold.
If you receive your items and they are damaged, a replacement or refund will be offered and in this instance, subsequent postage costs will be paid for by MooBella.
Please ensure all product descriptions and size guides are read before ordering.
In the event of items being delayed or lost in transit, MooBella reserve the right to claim for loss with the postal company prior to offering a replacement order or a refund. Lost or delayed items will be considered after a period of 21 working days from the date of posting.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Excludes personalised items,
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email .